Page 14 - West Virgina 811 Magazine 2017 Issue 4

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The Partially Eaten Burger
Eylnelgel
hen 1 started my P°»"iU°“ Had the restaurant manager asked me at me felt that someone was going
as a Safety manager and what the restaurant muld du «p make to receive, at a minimum, a dressing
risk and less manager things right with me and gotten me down tor striking the line liistead, we
many years aaiar 1 made but of the store as happy as l could lie determined our specific course of action
a iiiiiek Stiila fer hiiieh at ahfaat fwd after the experience, the time fur a true and each person's respnnsibllltizs. we
restaiiiant- I renirneii to t e office and invesrigatinn cnuld came atterwards. had the repairs dune sately, quickly and
;ei1ii=_i/ed the feed fwm the hnar then Assessing where things went wrong with no Iastlng adverse media Coverage
iivtieed that semeone had actually and pnlentlally blaming the culprit staff and nu saiety issues. what went wrong

taken a bite mit of the hiiiaerl had been member, should have occurred out DE and what could have been done In
siveii» ‘inter i ietiiriied to the restaurant my presence The same is true with our avoid the situation was a Inplc for later
and reeliiested to alaeak tn the manager business-es, our employees. discussion while certainly iipt a "win,"
In air my cpmplaint. 1-ler reaction was , , . maners could have easil been much
in immediately and with me awaiting Wm“ “ “““‘Y 1"“ “' ’‘''‘“d‘ “'‘.d. . worse Fprusing an resalyutipn was
some sort of msolutinn at the counter, damnsedr when an emlrleyee is inliiiedi definitely the answer here.

eenfmm the mm“ in eppeeem all torces should be mnblllllzednlo meet e

egemp, ee find 0“, who was to blame slaiety requirements and heal the The redemption that an employee can
while I eventually Dptza M e Mme sltuahon. Assessing blame leaves ieel about making a sltuntmn right and
end “eve, ,eg,mee, ,0 me ,ee,eu,em «he pmblem unresplved. it does nnl getting beynnd the incident itselt can
gem me ieeegng ieemee Wee uuly create an attitude In remain or «p b2 alsu lead to a mare rruihiul recounting
im,e,,,eg,e_ pinptissifinafl, it Ellnlzl promotes ielar. I 1 DE tliel.lspTe}cine1s Ilhzt lednlfiythle Ilamblem

sacoresou anisuiiar nae aswe. is e scan ueoamare

Ten maiiy times when »a'°""?Lhi"E nflen a poor rzflectinn on «he cpmpaiiy’ appropriate solufiiun in «he iuture. And
sees Wrong en a lab (-‘mrii iiiliiiy tn and «he individuals involved. And «he sltuarion caii deiine a leader in «he
Pmpefly damage. fnmi a safety dtaiiiiii nflen «he media is «here In rzcmd and recess.

in a PY°d“EU°“ Problem on the ivhlr memorialize any such issues. P .

‘he gm Step ,5 in me“ “me while I l am nnl sure thnlllhlere is a moral to be
ulgmeeely e met eeuee enelym e, several months after this, pur workers derived trom receiving a partially eaten
eeme em 0, “.“,2§ugflh‘Bn is emiee, struck a mismarked waterline in burger, hut in this case, lunkxng beynnd
(espetially Wme details e,e em}, and a prominent location All the local «he incident and learning was certainly
evidence is itresh), the fizsl step should ehaiiiiels Were P'°»"9“t and ieeiarfiliiig helphih .

l1Dlb2 blame; it should he resolutinn. 0“! aeti°n='- We haiir Prior tii their

meme eehevee “me to emeee the arrival, huddled to determine Du! M1 imriiriiiiyiy u‘Hm1!l5 ma yaasiliiiawic cm.»
Smmfion and emplnym fearing beet e,,.,,,.e of “mm Ieeuid eenee I ;5IgdI&Cu , Int, n/19: lmvkmg »..n;a me than
cpnseauences are often distracted fmrn that many at those emvlnyees looking W“

their true mission.

12 . Wesrlflrglrlla E11 2017,l:sue.’!