Page 7 - West Virgina 811 Magazine 2021 Issue 4

West Virginia 811 is pleased to share the West Virginia 811 Excavator’s manual with you through a series of articles in our quarterly magazine. The manual has 15 Sections. In the last issue of the West Virginia 811 Magazine, we highlighted Sections 1 - 6 and in this issue, we will look at Sections 7 - 15.
Disclaimer of Liability
This manual has been prepared as an aid for anyone planning excavation
or other earth disturbance activities.
It is intended as a reference tool for interacting with the Miss Utility of West Virginia, Inc. (MUWV) One Call Center. Neither MUWV nor its vendor assumes any responsibility for the acts, omissions or conduct of any reader of this manual.
This manual is provided solely as a convenience for the person or persons requesting it, and it is not to be
used as a legal reference document. Persons seeking a legal reference document should contact their legal representative.
This manual does not have a copyright. MUWV recommends duplication of this manual, or additional copies may be obtained by writing:
Miss Utility of West Virginia, Inc.
206 Berkley Street
Charleston, WV 25302
The contents of this manual are subject to change without notice.
Section 1 – West Virginia Underground Facility Damage Prevention
Section 2 – Determining Who and When to Call
Section 3 – Responsibilities of The Facility Owner/Operator (After Receiving the Locate Request)
Section 4 – Responsibilities of the Excavator (After Making the Call)
Section 5 – Responsibilities of the One Call System (Miss Utility of West Virginia)
Section 6 – Guidelines for Preparing to Call
Section 7 – Fax-A-Locate Section 8 – Email
Section 9 – Design Stage Ticket Request
Section 10 – MUWV Website
Section 11 – Reporting Problems
Section 12 – Information Requests
Section 13 – Governing Structure
Section 14 – Associate Membership
Section 15 – West Virginia Chapter 24-C
Section 7
Fax-A-Locate
Excavators may make routine 48 hour locate requests and receive information by fax. This procedure can take the place of making phone calls to the
one call center. The faxes are sent to MUWV on an 800 number and replies to such requests will be faxed back to the originator with the serial number of the request and the names of the members notified. This is a free service. Visit wv811.com for more information.
Section 8
Email
Excavators may originate routine
48 hour locate requests and receive information by email. This procedure eliminates the need to phone calls MUWV’s call center. Confirmation to email locate requests will occur within a two-hour period providing a serial number of the request and the names of MUWV members notified. This is a free service. Visit wv811.com for more information.
Section 9
Design Stage Inquiry
When planning for a future project (normally 20 or more days from the present date), it may be useful to know if underground facilities are present
at the proposed project site in order
to determine what effect, if any, such facilities will have on the project. This information is also useful when doing land surveys. When calling, please inform the MUWV operator that “This is a Design Stage Inquiry”. After giving the operator the necessary information, MUWV will fax or mail a list of contact numbers for the members in the area of your project. You are responsible
for contacting these members. Since underground facilities will not be marked at this time, another call
must be made to MUWV prior to the beginning of excavation or other earth
disturbances, to assure that lines will be marked at the project site.
Section 10
MUWV Website
Additional Miss Utility of West Virginia information can now be found at our website www.wv811.com. Organization structure, email forms and frequently asked questions and answers are some of the items found at our site. Callers can view MUWV members by county. Visit the site for a better view of MUWV.
Section 11
Reporting Problems
There are circumstances when an excavator may encounter problems during the locating process. MUWV can and will assist in the resolution of such problems if possible. The following
are example of the more commonly experienced problems and a brief description of the proper procedures to follow.
1. Correcting Errors. If at any time it is discovered that incorrect information was provided to MUWV, callers should notify MUWV as soon as possible. Answering attendant will assist the caller in making corrections, depending on the circumstances. Corrections to
a “Locate Request” message will only be accepted from callers working for the same company which originated the “Locate Request.” In other words,
a subcontractor may not change information on a “Locate Request” filed by the general contractor.
2. Repeated Failure to Locate Facilities Prior to the Start Date. If a member
of MUWV consistently fails to mark facilities prior to the proposed start date, the excavator should discuss this problem with the owner/operator of the facility in an effort to correct this. If no improvement is realized, a complaint can be filed with MUWV. The Board
of Directors/Operating Committee will investigate the problem and assist in seeking a solution.
Section 12
Information Requests
MUWV records all conversations which pertain to locate requests and
CONTINUED ON PAGE 6
2021, Issue 4 West Virginia 811 • 5